Verizon Wireless
Company Overview: Verizon Wireless operates the second-largest wireless telecommunications network in the U.S., based on total customers of 68+ million (June 08). The company is a joint venture of Verizon Communications and Vodafone Group, and is headquartered in Basking Ridge, NJ. Verizon has announced its intent to buy Vodafone out of its 45% share in the company.
Network Benefits: 3G EV-DO network provides wireless broadband including VCast video on demand; Location-based services; Push-to-talk.
Special Plan Features: Family Plans; Wireless Web services; Business services including BlackBerry support; Data and Entertainment packages;
Unique Features: Get it Now downloadable entertainment and music store (BREW-enabled); Push-to-talk service;
Pros: Extensive network coverage including highly rated service in dense metro areas; Cutting-edge data services and handsets; Nationwide dealer and service network
Cons: Verizon cripples software on its handsets to prevent user access to full capabilities of hardware including music player, WAP Web browsing, user-installable applications, and Bluetooth functionality.
Technology Used: CDMA Network with high speed EV-DO data services and overlayed AMPS network
Customer Service: Verizon Wireless tied for the highest ranking in overall customer satisfaction in five of the six regions of J.D. Power and Associates' 2006 U.S. Wireless Regional Customer Satisfaction Index Study.