Sears
Sears has several categories of items including appliances, hardware, electronics, apparel, sports items, gifts, things for the home, jewelry, and more. The selection varies from a few offerings to a wide variety.
Navigating Sears' web site is easy. You can shop by category or search by keyword and hone down the items until you find what you want. Shipping charges are calculated by weight and most items are sent via UPS. Oversized items may be shipped via a different method. Standard rates for shipping run from $5.95 to $64.95 with two expedited shipping methods available if you choose to pay the extra fees, but don't forget the in store pick up.
You get a confirmation letter and then an email telling you your items have been shipped along with your tracking number. Sears says they will make things right and match prices.
Shipping is based on weight and ranges from $5.95 to $64.95 for standard shipping and more for expedited shipping. Oversized and heavy items have a completely different set of shipping costs and you can read about them at the Customer Service page of the website. Shipping can be very expensive for heavy items and I recommend that you buy heavy items in the store or have them shipped to the store.
Returns can be made at any Sears store but you will not get your shipping back there either. As with most stores, shipping is nonrefundable.
My Recommendation
If you have a Sears store near you and like what they have to offer, you'll save yourself shipping costs and headaches by going there and getting the items that way. My local Sears didn't have the jeans I wanted in stock which is why I went through the website in the first place.
I am not saying all orders get mixed up. I am sure the bulk of them go smoothly. But, when it mattered to me, and I spoke with several people throughout the course of the "missing package ordeal", I was treated rudely, almost as though I was a bother to them. Then they were out of stock and I couldn't place a duplicate order and then they told me the whole order was canceled and I am now waiting for a refund.
I have shopped all over the net and only a few times have I ever jumped through such hoops for a website and ended up empty handed. I expect far better from Sears, a large chain store. I wouldn't be as angry if this were a Mom and Pop store but this is Sears and they should get their act together.