ProFlowers
When you first land on the ProFlowers homepage, it looks pretty much like any other online florist. You can search by occasion, recipient or type of gift you'd like to send. However, unlike most online flower stores, ProFlowers' homepage doesn't just depict blooms. It also has some mouthwatering gourmet treats. Chocolate chip cookies and dipped strawberries that the most discerning gourmet would pine for.
Navigating the site was really easy and intuitive and all of the pages loaded quickly. We really liked the "Specials" tab that let us check out current promotions. By clicking on the "Free Shipping" link under that tab we were able to see all of the arrangements we could send without paying a shipping charge. For those who like to save money, this will prove to be very convenient.
For those who like to do something different, check out ProFlowers Months of Flowers specials. You can have flowers sent to your gift recipient each month for either three, six or twelve months and shipping is free. From Peruvian lilies to asters and snapdragons, the monthly shipments have a splendid variety of blooms.
ProFlowers Features:
- Monthly flower subscriptions.
- Same-day delivery available.
- Flowers, plants, gourmet gifts and gift baskets.
- Pink Label breast cancer collection.
- Free gift reminders.
- International delivery available
ProFlowers Customer Service:
ProFlowers offers customer support via email and phone. When we emailed customer service they responded within four hours and were able to help us understand which items were available for same-day delivery and which were not. Phone support was just as helpful, answering our call within four minutes. They were able to clarify what qualified for free shipping and what did not. The only thing could have improved on was a shorter wait time. Overall we have to say that our experience with ProFlowers support was refreshing and hassle-free.
Upside:
Some sales help fight breast cancer, competitive pricing, free shipping on a number of items.
Downside:
Many of the "add on items" such as candy and/or teddy bears are not available with same-day delivery.